FAQ

GENERAL

How do I contact Higgle?
How do I make my ears wiggle?
  • Simply squeeze the magical pumps on the end of the hoodie strings to make your hoodie dance!
My ears won’t wiggle?
  • Oh no, we can’t have that! Take your hand and feel along the string connection to the pump and the ears, you might notice that this has come unattached. No worries, sometimes this happens from too much dancing. Just push the tubes back into the connection point, sometimes this takes a couple tries to get it right, but rest assured your higgle hoodie will dance again! If not, contact us at hello@higglehoodies.com and we can help out. 
How do I wash my hoodie?
  • The Higgle hoodie has a remove-able hood. Simply, remove the hood and chuck the body of the hoodie in the wash. Do not put the head part of the hoodie in the wash, as this could stop your ears from wiggling. Instead, we suggest you lightly hand-wash or spot clean the hood of the Higgle hoodie. 

What fabric is the hoodie made out of?

  • Higgle hoodies are made with a blend of cotton (95%) and spandex (5%), which gives the hoodie a super soft cozy feel and ample stretch to move about in. 

SHIPPING 

Where do you ship to?
  • We ship in the contiguous U.S, Hong Kong, Singapore, & Australia.
  • We cannot ship to P.O. Boxes in the US.
How much is shipping?
  • We offer FREE shipping on all orders!
How long does shipping usually take?
Due to COVID we cannot guarantee shipping times, please find the estimated delivery window below below:
  • Hong Kong: Shipping usually takes between 2 - 3 business days.
  • United States & Singapore: Shipping usually takes between 7 - 14 business days.
  • Australia: Shipping usually takes between 15 - 20 business days.

What is your return policy?

  • We do not offer returns or exchanges. Please check the size guide prior to purchase to ensure you are ordering the correct size. We recommend sizing up, just in case!